Terms and Conditions
Full terms & conditions for Meadowsweet Cakes are detailed below. By paying your deposit it will be deemed that the terms are understood and accepted as applying to your order.
Following your consultation / inquiry, your quote is valid for 2 months, paying your deposit (see below) secures this price & prevents any further price increases.
If your cake requires fresh flowers, then these are not included in the price unless specifically stated. We can work with your florist to provide coordinating flowers (for which an arrangement charge is required to cover the time), however we strongly recommended that flowers for your cake are sourced through ourselves, as we cannot accept responsibility for the usage of non-food-safe flowers (such as toxic flowers, or flowers containing pesticides). We proudly source our fresh, pesticide-free flowers from a local, trusted farm, and we make sure to never place a fresh flower on a cake unless it's either edible or food safe.
A non-refundable 50% deposit (total of the cake & delivery price) is required in order to secure the commission of your wedding cake and chosen date with Meadowsweet Cakes. For orders under £100, full payment is required to secure the date, and no later than 3 weeks before the event.
Once the contract is signed, you will receive an invoice to pay by card, or you can pay us in cash. Final payment for your wedding cake is required no later than 3 weeks before the collection/ delivery.
Late Payments: If your deposit is not paid within 2 months of quoting then we reserve the right to cancel any previous arrangements. If full payment is not received and cleared in our account before the event then the order will not be released.
Cancellations: If cancellation of the event takes places we reserve the right to retain your 50% deposit. If cancellation takes place 2 weeks before the event then we reserve the right to keep 75% of the total price, or if cancellation occurs 7 days prior then 100% of the value with be retained to cover the costs of production of the cake. Cancellation must be made in writing (by letter or email) to Meadowsweet Cakes and will only be deemed to take effect from the date your letter/email is received at our premises. If you postpone the event we will endeavour to transfer your order providing the date is suitable for ourselves, otherwise it shall be treated as a cancellation (see above). We retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire or ill health, during which we will refund any money taken in full.
Therefore, we recommend that you take out wedding insurance to cover all eventualities.
Design Alterations & Changes: It is your responsibility to read & check the quote thoroughly; any amendments should be made in writing. If requested, we will endeavour to adjust the design where possible, but sometimes this is not possible according to the nature of the request or amount of notice given. If the alteration affects the cost, or preparation work for the original design has already been undertaken, then your balance will be adjusted accordingly. Please warn us when you pay your deposit if you are undecided on the design. We reserve the right to change the design at any point if circumstances beyond our control, may compromise the quality of the finished cake, eg. Melting due to weather. Each cake is made individually by hand, so although every effort is made to ensure consistency, a small amount of variation may occur form the picture supplied.
We recommend extreme caution if you are considering a cake decorated with chocolate for a summer wedding (May-September). We cannot accept responsibility for any melting of the cake once it has left our possession, as we have no control over the environmental / venue temperature. We can however advise you of designs that are less susceptible to melting and do everything within our control to reduce the impact on the cake.
Please discuss with us if any of your guests have special dietary requirements. Cakes can be made gluten free/ egg free/ without nuts by request. Please be aware that although these ingredients can be removed from the cakes, they are still used in our kitchens so we cannot guarantee that any of our cakes are completely free of all traces for people who are highly sensitive. Please also note that Diabetic cakes are not completely sugar-free, they are however very low in sugar.
Most cakes contain small proportions of inedible items, it is the clients responsibility to ensure these are removed by your caterer/guests before consumption, for example support dowels in tiered cakes, ribbon, wires in sugar flowers, Swarovski crystals, flower picks & flower tape. For more gravity-defying styles, extra support will be used to make sure the cake stays in place throughout the occasion. Some flowers (Ivy for example) are poisonous and not suitable for use on food products, you should notify your flower supplier of your intention to use the flowers on food to ensure that non poisonous flowers are used. We always advise to only use sugar flowers on cakes as natural flowers are mostly non-sanitary to use on food.
Delivery charge is calculated on a mileage and time basis. Alternatively, cakes can be collected from our premises. If you choose delivery, it is our intention that your cake will be delivered in perfect condition prior to the start of your reception. However we ask for patience with factors that may be beyond our control (such as traffic conditions) as we cannot be held liable for any such delays. In some circumstances, we may recommend the cake is delivered 1 day in advance. It is your responsibility to ensure you inform us of your correct ceremony & reception time plus the postcode of the venue. In the unlikely event of late delivery, the maximum compensation will be a refund of the delivery price. We cannot be held liable for any damage that is rendered to the cake at the venue once we have left the premises. It is with this in mind that we require somebody responsible, to check that they are happy with the cake before we leave.
If you chose to collect the cake, we will not be held liable for any damage to the cake once it has left our premises. Tiered cakes are most at risk during transport, so please seek our advice on how to transport it, and we highly recommend you check your wedding insurance covers cake damage. To ensure your cake is as fresh as possible, we recommend it is collected the day before the wedding. Late requests for delivery (after securing the booking based on collection) will be accommodated where possible, but cannot be guaranteed, as earlier delivery commitments must take priority.
We highly recommend that arrangement of flowers on our cakes is done by ourselves, as we cannot take responsibility for any damage rendered to the cake caused by a floral arrangement that was implemented by your florist. If fresh flowers are used, the cake will be set-up as late as feasibly possible to ensure their freshness throughout the day, but depending on the varieties used & the weather conditions at the time, it may be necessary to cut the cake relatively early on in the proceedings to ensure their freshness for the photography.
It is the clients’ responsibility to ensure arrangements are made for the cake table, linen, cake stand & knife, which should all be set- up prior to our arrival. If any delay is incurred due to these not being set-up, we reserve the right to charge for any delay incurred, or leave the cake with the event manager to assemble / move into position as appropriate. Please take extra care to ensure a stable cake table if you are having a marquee wedding, as surrounding floor boards can easily rock the cake once stood on.
Please remember that cake decorations are very delicate items, and we cannot accept responsibility for damage that is done to the cake after it has left our possession. This includes any decoration implemented by your florist, it is for this reason that we highly recommend you source cake flowers through ourselves. If any damage is rendered to the cake after it has left our possession, then you can advise us and request a repair, which will be costed accordingly, including transport costs if appropriate.
Our portion guides are intended as a guide only. This will vary according to how the chef/venue cuts the cake.
Best Before Date: Your cake is baked to ensure it is fresh for the date of your event. After this date, we advise sponge cakes are frozen asap to ensure it’s condition is retained, otherwise, we cannot guarantee its quality if it’s consumed more than 48 hours after the event. Our cakes are made of natural ingredients, so we’d like to remind you that because of this they will not have the extended shelf life of most supermarket cakes, which contain additives and preservatives to ensure their prolonged life. Freezing the cake however, preserves the taste of the sponge & icing as much as feasibly possible, but please bear in mind that it will affect the visual appearance of the icing, as condensation will form upon defrosting. Food hygiene recommendations recommend that food should only be frozen for a maximum of 3 months.
Storage Conditions: If you plan to keep any of the cakes tiers, please advise us what cake boxes you would like to be left on site (so that you can safely transport them the following day). Otherwise we shall remove all cake boxes from the venue to ensure we leave it as tidy as possible. Once home, the cake should be wrapped in cling foil to remove as much air as possible, then stored in an air tight container before freezing for a maximum of 3 months. The cake should not be refrozen if defrosted, therefore it may be appropriate for you to cut it into convenient portion sizes before freezing, so that it can be defrosted on a per portion basis.
Hire of Cake Stands and/or equipment: All equipment requires a cash deposit. The deposit will be reimbursed in full to the hirer on safe return of the hired equipment provided it has not suffered any damage whatsoever. Damage includes: cuts, chips, scratches, breakages, cracks, rips, tears, dents, bending, staining and discolouration. All hired equipment should be clean and in the original packaging provided. Violation of any signed agreements can result in Meadowsweet Cakes withholding the deposit in part or full. In addition, failure to return the hired equipment on the specified day will carry a penalty of £5 per item per day until the entire deposit is lost. All cakes on our website are priced according to our current pricing policies and does NOT include the £20 stand hire.
Offers and discounts are only valid for three months from their date.
Complaints: If you have concerns about your cake, please notify us upon delivery / inspection so that we have the opportunity to rectify it in time for your event. We highly recommend a member of the family / event manager as the designated point for the day, to help ensure all runs smoothly. All other concerns should be made in writing, and evidence of the fault should be included. A refund is only given if the uneaten cakes are returned, and are unsuitable for consumption / not as described in the written quote. No refunds are given due to change of mind. In the unlikely event of late delivery (defined as delivery after the start of the wedding breakfast), the maximum compensation will be a refund of the delivery price. We ask for patience with factors that may be beyond our control (such as traffic and weather conditions) as we cannot be held liable for any such delays. However we will always do our best to deliver it early in the morning to avoid delays.
Thank you for using our services.